*TIME FRAME* - CUSTOM MADE: 6-8 WEEKS - READY MADE: 3-4 WEEKS - LEAVERS: 8-10 WEEKS - *WARNING* PEAK PERIOD: SEPT-MAY (MAY TAKE LONGER)

RETURNS POLICY

RETURNS

----

Refunds/exchanges must be received at our Malaga premises within 28 days of our dispatch to client.

Goods will only be returned or refunded if the garment is returned with the tag intact, clean, unworn and unwashed. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onlineorders@westwear.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange an item (wrong size, defective or damaged) please email onlineorders@westwear.com.au.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (unless item is defective).

If you require an exchange for wrong size, you can visit the Malaga office or pay additional shipping ($15) for return delivery.

To return your product, please email to: 756B MARSHALL ROAD, MALAGA WA 6090, Australia.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.