PRIVACY POLICY

At Westwear, we are committed to protecting the privacy and personal information of our clients, suppliers, and employees. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

1. Collection of Personal Information

We collect personal information necessary for us to conduct our business efficiently and to provide you with our manufacturing services. This may include:

Contact details: Name, address, phone number, and email.
Business information: Company name, ABN, and business address.
Payment information: Bank account details, credit card information, and transaction history.
Technical information: IP addresses, cookies, and other online identifiers.
Employment-related information: If you are an employee or applying for a job, we may collect your resume, qualifications, and background checks.

We only collect personal information by lawful and fair means, and wherever possible, directly from you. In some instances, we may receive information from third parties with your consent.

2. Use of Personal Information

The personal information we collect is used to:

Provide you with manufacturing products and services.
Process transactions and deliver orders.
Communicate with you about your orders, inquiries, or our services.
Maintain business records and comply with legal obligations.
Improve our products and services by analysing customer feedback and website interactions.

3. Disclosure of Personal Information

We do not sell or trade your personal information to third parties. However, we may disclose your personal information in the following circumstances:

To trusted third-party service providers (e.g., shipping companies, IT support, payment processors) for the purpose of delivering our services.
When required by law, such as in response to a court order or to comply with regulatory requirements.
If you consent to the disclosure.

We take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations that align with this policy.

4. Data Security

We are committed to protecting the security of your personal information. We implement physical, electronic, and procedural safeguards to prevent unauthorized access, use, or disclosure of your information, including:

Encryption and secure servers for online transactions.
Restricted access to personal information within our organization.
Regular monitoring and updating of security technologies.

While we take precautions, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To access or update your information, please contact our Privacy Officer at onlineorders@westwear.com.au or 0416 178 239.

We will respond to your request within a reasonable timeframe and may ask for verification to ensure the request is legitimate.

6. Retention of Personal Information

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law. Once your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Cookies and Online Data Collection

Our website may use cookies and similar tracking technologies to enhance your online experience. Cookies help us analyse website traffic, remember your preferences, and improve the functionality of our site. You may adjust your browser settings to refuse cookies, but this may limit certain features of the website.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact our Privacy Officer at:

Westwear
onlineorders@westwear.com.au
0416 178 239
756B Marshall Rd, Malaga WA 6090

We take all privacy-related concerns seriously and will respond to your inquiries promptly and in accordance with applicable laws.